Document Remediation Services
Make Word, PDF, Excel, and PowerPoint documents accessible through e-508's structured remediation, validation, quality assurance, and delivery process.
Documents We Remediate
e-508 supports common electronic document formats as well as specialized documents requiring advanced accessibility expertise.
Microsoft Word
Headings, lists, tables, links, graphics, reading order, navigation, document language, and source structure.
Tagging, OCR, reading order, tables, figures, forms, metadata, PDF/UA structure, and assistive-technology validation.
Microsoft Excel
Worksheets, headers, navigation, charts, formulas, conditional formatting, merged cells, and workbook structure.
Microsoft PowerPoint
Slide titles, object order, alternative text, charts, diagrams, multimedia, animation, and accessible slide structure.
How e-508 Pricing Works
Pricing is based on more than page count. e-508 applies the pricing profile associated with the customer or contract and evaluates document complexity, remediation method, service level, and applicable adjustments.
Remediation Levels
You do not need to determine the level yourself. e-508 analyzes your document and recommends the appropriate level.
Simple
Primarily narrative content with standard structure and limited accessibility correction.
Moderate
Additional structural issues, tables, graphics, or inconsistent authoring practices.
Complex
Significant manual work involving reading order, complex tables, diagrams, or advanced structures.
Complex Plus
Highly complex or specialized material requiring extensive expert remediation and validation.
Fillable Form
Interactive controls, labels, instructions, tab order, validation, and form-accessibility requirements.
Pricing Preview
Use this calculator for planning purposes. Your authoritative quote is generated after your documents are uploaded and analyzed by e-508.
Choose the Appropriate Remediation Method
Available methods depend on document complexity and the customer's pricing profile. e-508 displays only methods available for the applicable service.
AI-Assisted / AI Only
Appropriate for eligible, predictable document structures. Availability may be restricted for complex documents.
Human Remediation
Accessibility specialists perform remediation requiring contextual judgment, complex structure repair, or specialized review.
AI + Human
Automation accelerates eligible processing while specialists provide correction, contextual review, and quality assurance.
What if the document is more complex than initially estimated?
If an Accessibility Specialist determines that the initial remediation level understates the actual level of effort, the specialist can request a higher level and document the reasons. Quality Assurance reviews the request before revised pricing is applied. When customer approval is required, e-508 presents the revised amount before additional work proceeds.
Complex tables • irregular reading order • scanned/OCR content • advanced PDF/UA repair • charts and diagrams • fillable forms • mathematical notation • unavailable source files • complex PowerPoint objects • complex Excel workbook structures
How the Remediation Process Works
Modernized e-508 manages the complete lifecycle from document submission through delivery and optional publication verification.
Submit
Upload your final source document and supporting files.
Analyze
e-508 evaluates billable quantity, structure, content, and remediation complexity.
Estimate
Your pricing profile, level, method, service level, and adjustments are applied.
Authorize
Review scope, estimated cost, method, standard, and schedule.
Remediate
Accessibility remediation is performed using the approved method.
Validate & QA
The remediated version is validated and reviewed before release.
Deliver
Retrieve files and supporting evidence from the Remediation Delivery Workspace.
Verify Publication
Optionally track where the accessible document was published or disseminated.
Accessibility You Can Document
Validation activities are selected according to document format, remediation method, accessibility requirements, and scope.
- Automated accessibility checks
- Manual structural review
- PDF/UA validation when applicable
- Keyboard testing
- Screen-reader testing when applicable
- QA approval documentation
Remediation Delivery Workspace
Completed remediation is delivered through a secure customer workspace rather than as a stand-alone file attachment.
- Original and remediated documents
- Validation and QA reports
- Pricing and billing information
- Modification requests
- Notes and comments
- Version and audit history
- Customer acceptance
- Optional Publication Verification
Frequently Asked Questions
Additional guidance is available in the e-508 Customer Guide.
How is my remediation level determined?
e-508 evaluates document characteristics that affect remediation effort and recommends a level such as Simple, Moderate, Complex, Complex Plus, or Fillable Form.
Do I need to select the remediation level myself?
No. The initial level is determined through e-508 document analysis. An Accessibility Specialist may request a higher level if conditions discovered during review require additional effort.
Can every document use AI remediation?
No. Availability depends on the document, complexity level, service category, and applicable pricing profile.
What does contingency mean?
Where applicable, contingency provides an allowance for conditions that cannot be completely identified during initial analysis. Your e-508 quote identifies the applicable rate and how it is treated.
How are rush and emergency services priced?
Rush and emergency availability and surcharges are determined by the applicable customer or contract pricing profile rather than by one universal e-508 rate.
Should I upload the original source file?
Yes, whenever available. Native Word, Excel, and PowerPoint source files can improve remediation efficiency and support future accessible revisions.
What happens if I change the document after remediation?
Substantive changes may affect accessibility and validation. Customer-initiated changes should be submitted through the e-508 modification workflow.
How do I retrieve my completed files?
Approved deliverables, original files, validation reports, pricing records, comments, modifications, and history are available through the Remediation Delivery Workspace.
Ready to make your documents accessible?
Upload your documents to receive an e-508 analysis, pricing estimate, accessibility scope, and anticipated completion date.